PK68 VIP Privacy Policy – How We Protect Your Data

1. Overview

PK68 VIP is committed to protecting the privacy of everyone who uses our platform. This Privacy Policy sets out in straightforward terms exactly how we handle personal information — from the moment you register your account right through to your ongoing use of Casino, Bingo, Live Tables, Sports and the VIP programme.

This policy applies to all data collected through the PK68 VIP website and the dedicated mobile app available for Android and iOS devices. It covers data collected during registration, during the course of your gaming activity, and during payment transactions processed in PKR through JazzCash, Easypaisa, Raast, Bank Transfer, cards and mobile wallets.

By creating an account on PK68 VIP, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described. If any part of this policy is unclear, contact our support team before proceeding with registration.

2. Data We Collect

We collect personal data in several ways — information you provide directly, data generated by your use of the platform, and technical data from your device and connection. Here is a clear breakdown:

Information You Provide Directly:

• Full name, date of birth and gender — collected at registration
• Email address and mobile number — used for account access and communications
• Residential address — required for identity verification and certain payment processes
• Government-issued identity document details — collected when identity verification is required before withdrawal processing
• Payment method details — such as your JazzCash or Easypaisa mobile number, bank account information or card details used for deposits and withdrawals
• Communications you send to our support team — including emails, chat messages and complaint records

Data Generated by Platform Use:

• Gaming activity records — games played, bets placed, outcomes, session duration and frequency
• Transaction history — deposit amounts, withdrawal requests, bonus usage and VIP point accumulation
• Login history — timestamps, IP addresses and device identifiers associated with account access
• Promotional activity — which offers you viewed, opted into or claimed

Technical and Device Data:

• IP address and approximate geographic location
• Device type, operating system version and browser type
• Mobile network carrier and connection type
• App version (where using the PK68 VIP mobile app)

3. How We Use Your Data

Personal data collected by PK68 VIP is used only for specific, legitimate purposes. We do not use your data for anything beyond what is described in this policy.

Where we send you promotional communications — such as information about new Casino games, upcoming PSL Cricket offers or Bingo promotions — this is done on the basis of your having opted in at the time of registration or subsequently through your account settings. You can opt out of marketing communications at any time from your account preferences or by contacting support.

4. Payments & Transaction Data

All financial transactions on PK68 VIP are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal through JazzCash, Easypaisa, Raast, Bank Transfer, cards or other supported mobile wallets, relevant payment information is collected and processed to complete the transaction.

Payment data is handled with the highest level of security. Card data is processed in compliance with applicable payment security standards. We do not store full card numbers on our own servers — this information is handled by our payment processing partners who operate under strict data security requirements.

• Your payment method details are linked to your account solely for the purpose of processing deposits and withdrawals.
• We verify that withdrawal requests are being made to a payment method registered in your own name. This is a security measure that protects you as much as it protects the platform.
• Transaction records are retained for the period required to meet our operational and compliance obligations. These records are accessible to you through your account transaction history.

5. Cookies & Tracking

PK68 VIP uses cookies and similar tracking technologies to make the platform work properly, to remember your preferences, and to understand how players use the site so we can keep improving the experience. Cookies are small text files stored on your device when you visit the platform.

Types of cookies we use:

• Essential Cookies: These are necessary for the platform to function. They keep you logged in during your session, remember your language and currency preferences, and ensure the platform loads correctly on your device. You cannot opt out of these without disrupting how the platform works.
• Analytics Cookies: These help us understand how players navigate the platform — which pages are most visited, how long sessions last, and where users encounter difficulty. This data is aggregated and anonymised; it does not identify you personally.
• Security Cookies: Used to detect and prevent fraudulent activity, identify unusual login patterns and protect your account from unauthorised access.
• Preference Cookies: These remember settings you have chosen — such as your preferred game category, display settings or notification preferences — so you do not have to reconfigure them every visit.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to use the platform normally. Blocking analytics or preference cookies will not prevent you from playing but may reduce the personalisation of your experience.

6. Sharing Your Data

PK68 VIP does not sell, rent or trade your personal data to any third party for marketing or commercial purposes. Full stop. Your data is shared only in the following limited and necessary circumstances:

• Payment Processors: When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, Bank Transfer or cards, the relevant payment provider receives the data needed to complete that specific transaction.
• Identity Verification Services: If your account is selected for enhanced identity verification, your details may be passed to a verification service provider for document checking. This is done solely to confirm your identity and protect your account.
• Platform Technology Partners: Third-party providers who supply game software, live dealer streaming, platform infrastructure or analytics tools may access aggregated or session-level data as part of delivering their service. These providers are contractually required to handle data responsibly and not to use it for any independent purpose.
• Legal and Compliance Requirements: If required to do so by a valid legal process, court order or regulatory obligation, PK68 VIP may disclose specific account data. We will inform you of any such request where legally permitted to do so.

7. Data Security

Protecting the personal and financial data of our players is a core responsibility. PK68 VIP employs multiple layers of technical and operational security to keep your information safe:

• SSL/TLS Encryption: All data transmitted between your device and the PK68 VIP platform is encrypted using industry-standard SSL/TLS protocols. This includes login credentials, payment data and account communications.
• Secure Data Storage: Account and transaction data is stored on secured servers with access controls limiting who can view or modify the data internally.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication on their accounts for an additional layer of login security beyond the password.
• Fraud Monitoring: Our security systems continuously monitor transaction patterns and login activity for signs of unusual behaviour. Suspected fraud or unauthorised access triggers automatic protective measures including account holds and alerts to the account holder.
• Staff Access Controls: Only authorised PK68 VIP staff with a legitimate operational need can access player account data. All internal data access is logged and audited.

While we take every reasonable step to protect your data, no online system can be guaranteed 100% secure. If you become aware of any suspicious activity on your account — such as unexpected login notifications, unauthorised transactions or changes you did not make — contact our support team immediately and change your password without delay.

8. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to meet our operational and compliance obligations. The specific retention periods for different categories of data are as follows:

• Account registration data: Retained for the duration of your account and for a standard period after account closure to handle any post-closure queries or disputes.
• Transaction records: Retained for a minimum of five years after the transaction date to meet financial record-keeping obligations. These records are accessible to you through your account history while your account is open.
• Identity verification documents: Retained for the period required by applicable compliance standards and deleted securely once no longer required.
• Support communications: Retained for a reasonable period after the matter is resolved, to allow for follow-up queries and quality review.
• Marketing preferences and opt-in records: Retained for the duration of your account plus a short period after closure to confirm the historical basis for any communications sent.

Once data is no longer required for any of the purposes described in this policy, it is either securely deleted or anonymised so it can no longer be linked to you.

9. Your Rights

As a registered player on PK68 VIP you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your account details and the nature of your request.

• Right to Access: You can request a copy of the personal data we hold about you at any time.
• Right to Correction: If any data we hold about you is inaccurate or out of date, you can request that it be corrected. For certain account details such as name and date of birth, identity verification may be required before changes are made.
• Right to Deletion: You may request that your personal data be deleted. Note that we may be unable to fulfil deletion requests for data that we are legally required to retain — such as transaction records — but we will delete all data that is not subject to such an obligation.
• Right to Restrict Processing: In certain circumstances you can ask us to restrict how we process your data while a complaint or query is being investigated.
• Right to Withdraw Consent: Where data processing is based on your consent — such as marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

10. Minors & Age Policy

PK68 VIP is strictly an adult platform intended for users aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe a minor has registered on PK68 VIP or submitted personal information through the platform, please contact our support team immediately.

Upon receiving such a report, we will investigate promptly, close the account if the user is found to be underage, and delete any associated personal data that we are not legally required to retain. Any balance in the account will be returned to the payment method used for deposits where this is practicable.

Age verification checks may be applied at registration and prior to first withdrawal. If an account is found to belong to a user who was underage at the time of registration, the account will be closed regardless of the current age of the user.

11. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in how we operate the platform, updates to the payment methods we support, or changes in applicable data protection requirements. The date of the most recent update is always shown at the top of this page.

When material changes are made to this policy, registered players will be informed via their registered email address or through a notice displayed on the platform when they next log in. Continuing to use PK68 VIP after an update has been communicated constitutes acceptance of the revised policy.

We recommend reviewing this page periodically — particularly if you have concerns about a specific aspect of how your data is handled — so that you remain fully informed of how your information is being used.

12. Contact & Data Queries

For any questions relating to this Privacy Policy, requests to exercise your data rights, or concerns about how your personal information has been handled, you can reach the PK68 VIP team through the following:

• Email: [email protected]
• Help Centre: Visit our FAQ page for answers to common questions about accounts, payments and platform features.

When contacting us about a data matter, please include your registered email address, your account ID if you have it, and a clear description of your query or request. This helps us locate your account quickly and respond as efficiently as possible. Our support team is available around the clock and treats all privacy queries with priority.